General Terms and Conditions

Please read these terms and conditions carefully before using our website.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these terms and conditions.

2. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others.

3. Products and Pricing

We reserve the right to modify prices and product availability at any time without prior notice.

4. Orders and Payment

All orders are subject to acceptance and availability. Payment must be made in full before goods are dispatched.

5. Returns and Refunds

Please refer to our Returns Policy for information on returns and refunds.

6. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

7. Governing Law

These terms and conditions are governed by and construed in accordance with applicable law.

8. Price and statutory VAT rate

All prices in price lists and other offers are in euros plus the statutory value added tax valid on the day of invoicing.

9. Delivery

9.1 Shipping costs

Additional costs for cash on delivery deliveries and special shipping requests are generally at the expense of the recipient.

9.2 Delivery time and delivery

Delivery dates mentioned in price lists, offers and order confirmations are generally non-binding. In the event of culpable exceeding of a specified delivery date, the Client (hereinafter referred to as the Client) shall be entitled to withdraw from the contract in writing after setting a grace period of three weeks. The Client is not entitled to claims for damages due to non-performance. A delivery from our standard program must arrive at the Client in approx. 7-10 working days. P.O. boxes are not delivered.

9.3 Partial deliveries

Partial deliveries are permitted. Unless otherwise stated, the date of issue of the invoice is considered the delivery date.

9.4 Force majeure

Force majeure events, whether at our premises or at our supplier's premises, shall extend the delivery time by the duration of the event, including its consequences. If the duration is more than one month, we can withdraw from the contract without compensation. Force majeure includes, among other things, official interventions, energy and raw material difficulties, strikes, lockouts and all other incidents.

9.5 Shipping

Deliveries are made at our choice and according to our conditions from the manufacturer's factory or from our warehouse. Our forwarding partner is responsible for the secure transmission and is liable for damage during transport. Upon acceptance of the product, you are obliged to inspect the package for defects and proceed accordingly.

9.6 Variable shipping

If delivery is requested via a forwarding agent or express shipping, the currently applicable delivery prices will be added, and we cannot guarantee punctual delivery here either.

10. Notices of defects

10.1 Request for a notice of defects

The goods must be inspected for any defects by the Client immediately after arrival at their destination. A notice of defects must be made in writing and received by the seller within 5 calendar days of the goods arriving at their destination. After the 5-day period, the goods are considered to have been duly accepted. The Client is obliged to sufficiently substantiate his complaints and to present evidence or the goods complained of. Slight deviations between ordered and delivered goods, in particular with regard to format, colour and quality, do not entitle the holder to give notice of defects. Colour tolerances +/- 10% cannot be ruled out for production reasons and are permissible. Printed or individually engraved goods are excluded from exchange. You are entitled to view samples, proofs or correction suggestions on request before placing an order. After the order has been approved, you are solely responsible for the correctness. In the case of images or graphics supplied by you, you are responsible for checking whether these templates may be protected by law and may be subject to copyright law before releasing the order. The Client cannot hold us responsible for any damages. Production delays due to proof/print samples ordered by you may occur and are permitted. If you provide data for production, you or your graphic designer are solely responsible for creating the data for you in such a way that any bleed and color specifications, final dimensions or graphics for printing have been created completely correctly.

10.2 Legal Improvement

If the Client gives a justified, formal and timely notice of defects, we are only obliged to rectify the defects. The repair is carried out at our discretion by repair or new delivery. The Client shall grant us the necessary time and opportunity for rectification. If he refuses to do so, we are exempt from the warranty obligation. Further claims for withdrawal, conversion, reduction, damages due to non-performance, compensation for direct or indirect damage or loss of profit are excluded. If the remedy of defects or replacement delivery fails, the Client shall only be entitled, at his discretion, to withdraw from the contract or to demand a reduction of the purchase price.

10.3 Lapse of warranty obligation

Our warranty obligation does not apply if the defects are due to:
– Unsuitable or improper use,
– Care and washing errors,
– Incorrect installation or incorrect commissioning by the Client or third parties,
– Natural wear and tear,
– Incorrect or negligent handling (in particular excessive stress),
– Replacement materials and chemical, electrotechnical or other external influences, provided that they are not attributable to our fault. This also includes improper cleaning or use.
– We assume no liability for defects that may arise from improper use, especially of the acrylic glass, the wood and the fabric. It is your responsibility to choose a suitable and professional cleaning,
installation or storage. An assembly of the dagger showcases by the client (AG),
– in the event of errors in the individual engraving or individual design, which are also present on the original image sent.

10.4 Unjustified notice of defects

The costs of an unjustified notice of defects shall be borne by the Client, as well as all costs incurred and incurred in advance. Also carried out work and/or new deliveries and goodwill deliveries.

10.5 Disclaimer

The above liability exemption signs do not apply if the cause of the damage was based on intent or gross negligence. It also does not apply if the customer asserts claims for damages due to non-performance due to the lack of a guaranteed characteristic.

10.6 Right of withdrawal

This right of withdrawal does not apply to goods that are made and/or finished or printed after your order has been placed and can therefore no longer be used for other purposes and/or can only be resold with reservations. (See: Cancellation policy)

11. Federal Data Protection Act

11.1 The provider's data protection practice is in accordance with the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). The collection, processing and use of personal data of the customers is carried out exclusively for the execution and processing of orders. The customer expressly agrees to this processing and use. The transfer to third parties and any other use will not take place unless the customer expressly agrees to another use.

11.2 The customer has a right to free information about stored personal data at any time and, if necessary, a right to correction, blocking and deletion of this data. (See: Privacy Policy)